United Airlines Airline Review

The 787's new lightweight hi-tech seats are very comfortable with ample legroom in Premium Economy, and with abundant under-seat storage from window-to-aisle. Fully articulated seats recline smoothly and easily. There are no window shades because the windows are self-tinting, controlled by a button on the wall. Pillows and blankets placed on each seat were average size, and padded earphones could be found in each seat pocket at no charge.

Beverage, food, and trash carts cycled through the aisles at the beginning and end of our three-hour flight from Houston to Los Angeles, and the cabin crew was very friendly and courteous. Multi-lingual cabin announcements were pre-recorded, rather than being made by human flight attendants.

United's Economy and Premium Economy cabins share the same inflight beverage service and menus. Both the snacks like cheese and fruit, and meals of wraps and sandwiches were excellent, and prices were reasonable. The food was fresh and tasted quite good. Serving sizes of complementary beverages were generous as well.

High-definition flat screen with bright crystal-clear imagery was excellent. Many language choices were offered and a special kids channel was available. Unlike other United Airlines flights, no Air Traffic Control channel was offered. Wi-Fi was available, with a USB port located in every seat, and a power outlet in each three-seat row.

United's Boeing 787 does not have any child-free zones, onboard lounges, or on board shops, as with some larger twin-aisle long-range aircraft, but it provides passengers with a smooth, comfortable and ultra-quiet flight using the latest technology in the air today.